POS & Order Management
Order lifecycle, table/session control, VAT billing, invoice serials, split payments, refunds, voids, approvals, discounts, menu variants, KOT routing, shift closing, offline POS, bilingual interface and AI upsell suggestions.
AI-Powered Multi-Tenant Hospitality SaaS
PHOS features, organized by operating module.
A complete Hospitality OS feature map covering POS, QR ordering, kitchen flow, CRM, payments, inventory, finance, HRMS, SaaS management, AI, analytics, events, hotels, cloud kitchens, franchise operations and connected ecosystems.
Core Operations
Daily execution from order to kitchen, payment, stock and finance.
QR Ordering
Branch/table QR codes, app-free mobile menu, live availability, session orders, pay-now/pay-later, KDS push, waiter assist, live status, split bill, tipping, loyalty redemption, AI recommendations and feedback capture.
Kitchen Display, Counter & Service Flow
KOT routing by station or category, color-coded KDS queues, prep timers, delayed alerts, item grouping, packaging flow, waiter/robot dispatch, offline kitchen display and station efficiency analytics.
Payment & Fintech Integration
SSLCommerz, bKash, Nagad, Rocket, Stripe, PayPal, card and local gateways, split and partial payment, customer wallet, cashback, prepaid balance, subscription billing, approval-based refunds, fraud checks and secure archives.
Inventory, Procurement & Supply Chain
Real-time stock deduction, recipe/BOM consumption, AI reorder suggestions, supplier comparison, requisition, RFQ, PO, receiving, purchase return, wastage detection, batch/lot tracking, expiry alerts, warehouse visibility and mobile stock counts.
Accounting & Finance
POS and online invoices, payment reconciliation, VAT reports, expense tracking, branch P&L, cash flow, refund/void/discount analytics, franchise royalty tracking, event costing and AI finance alerts.
Growth & Customer
Customer experience, CRM, discovery and mobile engagement.
Customer Experience & Frontend
Reservations, queues, wait-time estimates, VIP bookings, pre-orders, token display, SMS/WhatsApp notices, mobile app, self-service portal, accessibility mode, guided onboarding and simplified workflows.
CRM, Loyalty & Customer Intelligence
Customer auto-creation, 360 profiles, preferences, allergies, RFM segments, loyalty, cashback, wallets, referral rewards, birthday offers, WhatsApp/email automation, sentiment analysis and satisfaction heatmaps.
Website, Lead Generation & Discovery
AI website chatbot, demo booking, package recommendation wizard, self-onboarding, pricing calculator, lead capture, SEO pages, knowledge center, testimonials, partner/franchise pages and funnel analytics.
Mobile App Ecosystem
Customer, waiter, manager, rider and kitchen apps with push notifications, role-based access, live sales, order updates, payment collection, inventory alerts, delivery tracking and offline-ready mobile UX.
Enterprise Expansion
Scale into SaaS, events, hotel, cloud kitchen, franchise and support operations.
HRMS, Staff Operations & Learning
Employee records, branch assignments, attendance, biometric/GPS, shifts, rosters, payroll, leave, incentives, KPI tracking, onboarding, SOP training, microlearning, certification and role access.
SaaS Management & Subscription Platform
Tenant creation, isolation, self-onboarding, package tiers, feature access control, usage tracking, central tenant health, billing, upgrade/downgrade, AI usage billing, support contracts and white-label licensing.
Event, Venue & Catering Management
Venue layout, event calendar, package builder, catering logistics, resource allocation, vendor management, event costing, AI package recommendations, approval flow and post-event profitability.
Hotel & Resort Integration
PMS integration, room-to-restaurant billing, guest dining history, room service, poolside ordering, activity booking, in-room QR, minibar tracking and AI concierge readiness.
Cloud Kitchen, Delivery Hub & Aggregators
Multi-brand kitchen routing, delivery zones, rider allocation, SLA tracking, rider app, packaging flow, aggregator/API readiness, route optimization and delivery profitability analytics.
Franchise, Enterprise & Brand Management
Franchise control panel, royalty tracking, compliance, menu/recipe/SOP sync, regional permissions, central branch management, franchise onboarding, audit scoring, white-label branding and localization.
Training, Support & Adoption
Guided onboarding, tutorials, demo mode, AI setup, learning management, support tickets, AI routing, live chat, remote assistance, SLA tracking, certification and adoption KPIs.
AI, Analytics & Technology
Intelligence, automation, marketplace, robotics, security and performance readiness.
AI Layer & Agentic Intelligence
Recommendation engine, dietary suggestions, admin insights, forecasting, churn probability, campaign optimization, fraud detection, smart pricing, recipe optimization, role-based copilots, confidence scoring, explainability, audit logs and voice ordering readiness.
Analytics, BI & Executive Command Center
Central analytics layer, predictive revenue, churn, branch risk, inventory risk, heatmaps, comparative dashboards, CEO dashboard, branch dashboard, marketing dashboard, board reports and AI-generated KPI summaries.
Plugin Marketplace & Developer Ecosystem
Plugin store, one-click install, tenant recommendations, public API, SDK, webhooks, sandbox, plugin review, certification, versioning, ratings, revenue sharing and AI plugin recommendation.
Robotics & IoT Smart Restaurant
Autonomous tray delivery, robot dispatch from KOT/POS, route mapping, multi-stop trips, obstacle detection, robot health, docking, smart sensors, freezer alerts, smart tables, energy monitoring and IoT dashboards.
Security, Audit, Compliance & Data Governance
Role-based access, tenant isolation, encrypted payment data, device authorization, suspicious login alerts, IP restriction, audit logs, rollback history, backup, disaster recovery, GDPR-ready structures, Bangladesh VAT archive and multi-country readiness.
Offline, Low-Internet & Performance Readiness
Offline POS, offline KDS, weak-network lightweight mode, high concurrent order support, multi-branch sync, conflict resolution, cloud deployment, API-first scalability, central updates and performance monitoring.
End-to-End Business Flows
PHOS connects every action into one operational loop.
Reservation, queue, QR scan, app or website to AI suggestion, order, KDS, robot/waiter service, payment, invoice, stock update, loyalty, feedback and analytics.
Threshold or forecast to reorder suggestion, requisition, RFQ, vendor comparison, PO, goods receipt, validation, payment and supplier performance.
Customer 360 to AI segmentation, campaign automation, offers, referrals, conversion, loyalty update and retention analytics.
Event, hotel, cloud kitchen and franchise workflows connect booking, package, resources, billing, compliance, dashboards and profitability analysis.
Data monitoring to insight generation, recommended action, approval workflow, execution, audit log, learning and improvement.